AI CHATBOTS & VIRTUAL AGENTS
Customer-facing and internal agents that resolve common requests, escalate intelligently, and learn from every conversation.
Engagement
Overview
We build conversational agents connected to your knowledge base, order systems, and ticketing tools. Agents handle routine queries 24/7 while seamlessly handing off to humans with full context when needed.
What we build
Multichannel deployment
Human handoff
Grounded answers
01 · Scope
We build conversational agents connected to your knowledge base, order systems, and ticketing tools. Agents handle routine queries 24/7 while seamlessly handing off to humans with full context when needed.
Multichannel deployment
Deploy on web, mobile, WhatsApp, LINE, and embedded widgets with consistent behavior.
Human handoff
Transfer to live agents with conversation history, sentiment, and suggested replies.
Grounded answers
Retrieve from FAQs, product catalogs, and policies to reduce hallucinations.
Conversation analytics
Track resolution rates, deflection, and topics that need new content or training.
Typical stack
02 · System blueprint
A production path from the current process to a workflow your team can operate.
01
Map user goals, fallback paths, and brand voice guidelines.
02
Configure NLU, knowledge retrieval, and backend integrations.
03
Soft-launch with guardrails; monitor conversations daily in the first weeks.
04
Add intents, refine answers, and expand channels based on analytics.
03 · Impact
The problem
Customers and employees wait in queues for questions your knowledge base already answers.
The solution we install
Agents on the channels you use, grounded in your content, with a clean handoff when a human should take over.
Movement we target
First response
Queue waitImmediate grounded reply
Handoff
Repeat the storyContext already attached
Coverage
One channel onlySame agent across channels
04 · Use cases
Answer product, shipping, and account questions without wait times.
05 · Methodology
Four phases from discovery to kaizen — scoped to your systems, not a generic week-count.
Map the problem and the state of your data.
A small proof-of-concept validates real value.
Integrated into your existing systems, into production.
Continuous improvement, guided by real operating data.
06 · Frequently asked
A short discovery conversation is enough to map the problem, the systems involved, and whether a pilot or a fuller build is the right first step.
Yes. We integrate into ERP, CRM, and internal apps you already operate — the point is a workflow your team keeps, not a disconnected demo.
Yes. Consulting, coordination, and handover run in Japanese and English.
The production workflow, the integration points, and the operating view your team uses day to day — with documentation and a kaizen path after go-live.